Employment

North Carolina's first permanent capital comes to life every day because of people like you. Find out what it's like to connect with colonial America's past, and continue that legacy into the future, by joining the team at Tryon Palace. 

Permanent Full-Time Positions Available

TICKET DESK COORDINATOR

  • Job Class Title: Administrative Specialist I
  • Position Number: 60083591
  • Department: Dept of Natural and Cultural Resources
  • Division/Section: Archives and History/Tryon Palace
  • Salary Range: $31,200.00 - $45,420.00 Annually
  • Recruitment Range: $31,200
  • Salary Grade/Salary Grade Equivalent: GN06
  • Competency Level: Not Applicable
  • Appointment Type: Permanent Full-Time
  • Work Location: Craven County
  • Opening Date: 07/16/18
  • Closing Date: 07/20/18 5:00 PM Eastern Time
     

DESCRIPTION OF WORK:

"This position is being reposted due to a change in the minimum salary and prior applicants do need to reapply to be considered"

Recruitment Range:  $31,200
Salary Grade:  GN06
Position location:  Tryon Palace, New Bern NC

Department Information:
The Department of Natural and Cultural Resources' (DNCR) vision is to be the leader in using the state's natural and cultural resources to build the social, cultural, educational and economic future of North Carolina. Our mission is to improve quality of life by creating opportunities to experience excellence in the arts, history, libraries and nature throughout North Carolina.  The Department works to stimulate learning, inspire creativity, preserve the state's history, conserve the state's natural heritage, encourage recreation and cultural tourism, and promote economic development.  Our goal is to promote equity and inclusion among our employees and our programming to reflect and celebrate our state's diverse population, culture, and history by expanding engagement with diverse individuals and communities. We encourage you to apply to become a part of our team. 

Site Information:
The purpose of Tryon Palace is: To educate growing numbers of North Carolinians and visitors to this state about the contributions made by the inhabitants of New Bern and the central North Carolina coast to the history and culture of this state and the United States from the time of initial European-American contact through the nineteenth century.  This mission will be carried out through historical research; acquisition, interpretation, and preservation of historic objects and buildings; re-creation of period room settings and gardens based on historical documentation; public outreach in the form of tours, symposia, workshops, and seasonal interpretation; and dissemination of historical information through staff presentations and by other means.  All historical interpretation conducted as part of this mission shall be based on factual, balanced scholarship.

Description of Work:
This position, under the direction of the immediate supervisor, has responsibility for processing ticket sales transactions at the ticket sales desk located at the North Carolina History Center (NCHC) and the Waystation at Tryon Palace. The primary purpose of the position is to provide customer service to visitors wishing to tour Tryon Palace. Responsibilities include booking groups & programs, selling tickets & Foundation Memberships, orienting visitors to the site & local area.  This position reports to the Operations Manager. Position handles visitors' requests & visitor complaints. Reservation office and Ticket desk staff serves as a face of Tryon Palace to the visitors & must provide the highest level of customer service. This position is responsible for following established operating, cash handling procedures and the daily accounting and balancing cash & credit card ticket sales transaction, and collecting & tracking visitor demographic information. In addition to the ticket desk at the NCHC & Waystation, the position will coordinate temporary ticket sellers at both ticket desks. Position must be able to work a flexible schedule to cover peak hours, including weekends, holidays & occasional evenings when special events are scheduled requiring ticket sales.

KNOWLEDGE, SKILLS AND ABILITIES / COMPETENCIES:

To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit.  

  1. Must possess basic knowledge of Tryon Palace, the local community and regional events.
  2. Must have excellent communication, reporting and customer service skills.
  3. Demonstrated experience in responding to customer inquiries, problems and complaints in an effective and courteous manner.
  4. Required to exercise sound judgment and discretion in interactions with visitors.
  5. Must have good phone etiquette.
  6. Must have considerable computer skills for basic use and ticketing system operations.
  7. Must be able to analyze data generated from ticketing system.
  8. Must have ability to perform arithmetic calculations, balance and reconcile figures and adhere to all procedures for safeguarding cash.
  9. Must be flexible and able to work weekends and holidays, as the site is open to the public 360 days a year.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

Management preferences:

  1. Management prefers one year of front-line transaction based experience.
  2. Demonstrated customer service skills.
  3. Experience in a museum setting.
  4. Knowledge of NC History.

SUPPLEMENTAL AND CONTACT INFORMATION:

The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, age, disability, genetic information, political affiliation or political influence.

To apply for this position, please apply at http://www.oshr.nc.gov/jobs/. In order to receive credit for your work history and credentials, you must list the information on the online application form.   Any information omitted from the application cannot be considered for qualifying credit. Attached or incorporated resumes will be accepted, but will not be used for screening for qualifying credit.  Using "See Resume" or "See Attachment" instead of completing the education and experience portion of the profile is not acceptable and will result in an incomplete application.  Other attachments (except a DD-214 copy) will also be accepted, but not used in screening for qualifying credit.  Applicants are required to scan and attach a copy of their DD-214 or discharge orders if they wish to obtain veterans preference.


Temporary Part-Time Positions Available

STUDENT VOLUNTEER COORDINATOR

  • Position: Student Volunteer Coordinator
  • Working Title: Student Volunteer Coordinator
  • Salary Range: $8.25 per hour
  • Hiring Range: $8.25 per hour
  • Department: Department of Cultural Resources
  • Division: Archives & History
  • Type of Appointment: Temporary Part-time
  • Location: New Bern, NC
  • Posting Date: 7/3/18
  • Closing Date: 7/24/18
  • Number of Positions: 1

Description of Work:

Temporary employees at Tryon Palace are employees of Temporary Solutions, Temporary Services for NC State Government.

The Student Volunteer Coordinator will work in Administration at Tryon Palace on a temporary (without benefits) part-time basis.  Schedule is flexible, and varies, dependent on department needs, schedules and deadlines.  Applicant must be available for potential weekend, evening, and holiday work as needed.

Duties include, but are not limited to, developing, planning, organizing, administering and monitoring volunteer program for students at Tryon Palace. Applicant must have a welcoming personality, professional demeanor and excellent customer service skills. Must have the ability to communicate with people from all walks of life. Must be able to maintain accurate files and data. Must have the ability to develop strategies for recruitment of student volunteers to support ongoing programs at Tryon Palace. Ability to conduct interviews and confirm placement of potential student volunteers. 

Knowledge, Skills & Abilities:

Skills required: Microsoft Excel, Word, and Outlook. Applicant must be able to work independently, confidentially and accurately. 

Training & Experience Requirements:

Candidate must have a high school diploma or GED.

How to Apply:

Pick up a NC State Application at the Ticket Desk at the North Carolina History Center, 529 South Front Street, New Bern, NC and mail the completed application to Laurie Bowles, Human Resources/Admin Support Coordinator, P.O. Box 1007, New Bern, NC 28563. The completed application may also be dropped off at the Ticket Desk at the North Carolina History Center, Attention: Laurie Bowles, 529 South Front Street, New Bern, NC 28562.


 

Volunteer Positions Available

The Tryon Palace Jonkonnu is currently looking for volunteers to fill the following positions: 

Town Crier

Informs the people of the historical roots associated with the Jonkonnu celebration in Eastern Carolina. The Crier precedes the parade, announcing & describing the main characters, their positions and relevance to the actual celebration. Must interact with the crowd setting the mood to receive performances.

Fancyman

The leader of the group, must possess the ability to interact with others, sing, dance, be energetic during all performances

Ragman

Must possess the ability to sing and dance with electrifying energy and animation during each performance; positive interaction with crowd to encourage others to get involved.

Banjo

Must know how to play a banjo, can sing (optional), dance energetic during each performance

 

NOTE: Participants must be available for occasional weekday and weekend travel.

If you are interested in applying for a volunteer position with Jonkonnu, please e-mail info@tryonpalace.org.